Revive | Restore | Rejuvenate

Have you pushed yourself so hard on the road to succcess that you are on the point of burning out? Have you experienced a health scare, but your lifestyle and way of doing things is so second nature, that you have no idea how you are going to change…?

Are you like Dan ‘Scarecrow’ Burnside who found himself at the Doctors one morning when he’d been given a wake up call?

He sat facing the locum at the Doctor’s Surgery. His usual GP was absent today, but the man sitting before him looked strangely familiar, in fact he was probably the happiest and jolliest Doctor he’d ever met in his life. He read the nameplate on the desk which read ‘Dr. M. Unchkin’. He was so short Dan could barely see him over the desk, as the Doctor read out the roll-call of stress related ailments that Dan was suffering with – IBS, High Blood Pressure, High Cholesterol and he had recently added eczema and a stomach ulcer to the list.

Dan was constantly hyped-up and ‘wired’. Paradoxically however, he was very successful and actually thrived on stress until very recently. Because success came at a price. The trouble was there were only 24 hours in a day and he was constantly running around like a headless chicken. Dan worked extremely hard but he regularly missed meals, rarely took any time off and frequently over committed himself.

This was beginning to affect his health, his behaviour and his relationships. In fact, he had started to realise that if he didn’t stop and take stock, he would burn out altogether and his marriage would be in ruins. Dan was literally coming apart at the seams. His chaotic lifestyle was reflected in his out of control blond hair and appearance, even though he only wore the most expensive suits and bought ludicrously expensive shoes.

The Doctor continued, “Now, Mr Burnside, I’ve looked at your notes for the past six years and it’s becoming increasingly evident that it’s a lifestyle thing. You need to get a grip on your stress levels, because I’m not going to prescribe any more drugs. To be honest with you, they wouldn’t do you any favours anyway. “ “Oh,” thought Dan. “So what are you going to do for me instead?” he asked.  

• Dan had to admit that he struggled with his time management.

• He found it hard to delegate, ask for help and say no to anyone’s demands.

• He enjoyed taking on the whole world with one hand tied behind his back, and still be home in time for tea!

His success was reflected in the car, the bank account and the big house. However, he knew that he must learn to use his head to work out a new strategy otherwise he could lose everything, there wasn’t enough time to stop and think these days!

Find out what happens to Dan and what he did to change his lifestyle and improve his health in my new book “Discover Yourself On the Yellow Brick Road – 7 Core Principles of Career Success” click here to find out more…

“I have read so many self-help, motivational and coaching books during my career and it takes a lot these days for me to put my hands in my pocket and add to my book collection, but ‘Discover Yourself on the Yellow Brick’ road is brilliant. “  Gail Smirthwaite     – Golf Mind Guru

“In the busy world we live in where the ‘to do’ list is always way too ambitious this book really gives you a moment to take stock and really think. It asks questions that you may squirm at answering but it does genuinely give you a fresh insight into what makes you tick.

“For someone who rarely reads books like this it was like a stroll by the sea on a beautiful day – deeply satisfying, inspiring and invigorating.”

Gail Clark  - The Marketing Specialist 

What do you do with a client who doesn’t respect you, won’t acknowledge your e-mails, treats you like dirt and then refuses to discuss their issues with you?

You could of course get a gun out and shoot them [not recommended], and that might be going just a little too far (even though you might feel that’s the only solution when you’ve just taken another ear bashing or are reeling from the latest e-mail bombardment). 

Occasionally the person in a key decision-making role or at the helm of an organisation, sometimes forgets how important their behaviour is.  It is like they are immune and can do exactly what they like – leaving a trail of destruction and low morale in their wake.  Take the recent case of the Police Commander who was recently given a 4 year prison term for framing an innocent man over a personal dispute about money.  He used his position to bully and intimidate others, and in so doing turned himself into a ‘Criminal In Uniform’.

I find it strange that some highly intelligent people in positions of responsibility could be completely inept at dealing with other people, despite their credentials. 

It’s the ‘my way or the highway’ brigade; e.g. the senior manager who never sends an e-mail in their own name so that can’t be held responsible for any of their own decisions, the boss who’s fixated with digging up the shortcomings of their colleagues in an attempt to divert attention away from their own.  The key decision-maker unable to discuss any issues with their suppliers in a civilised manner, leading to a complete breakdown in communication. 

Meanwhile their colleagues and clients spend their time avoiding them, complying or ending up on long term sick leave because they feel powerless to do anything about it.  Occasionally these problems arise because the person in charge has a profile which doesn’t make them the best person to handle staff issues or talk to suppliers for example.  They should never have been given the responsibility of managing others. I’ve worked alongside more than one person who possessed technical brilliance, but were hopeless at handling staff issues.  And they were so out of touch, it took a staff crisis of mammoth proportions for them to acknowledge this and for the issue to be faced head on.

But what if you’re a supplier or business stuck with a toxic client who’s on a power trip, and feels the need to assert themselves and in so doing is using you as a punch bag?

• Firstly, even if it goes against the grain of “providing 100% customer satisfaction”,  make it your chief aim in life from now on, to get rid of them as a client.  The energy expanded in keeping them sweet just isn’t worth it.  It will wear you down and destroy your enthusiasm and confidence.
• Resolve not to get drawn into any petty mind games or fights.  Talk adult to adult and don’t fall for the parent/teacher control drama – some individuals relish humiliating others – don’t give an inch if you suspect that this is their game. 
• Remember, the only person you have any control over – is yourself.  Trying to appease or cater to the giant ego screaming down the phone will only make them grow stronger.  Focus on yourself and your response and what you value. If you know you’re doing a great job – keep reminding them of that. Stick to the facts as you find them.  If you start to make allowances in the beginning – what next?
• If a client is unable to express their concerns in an adult way – it’s their problem.  You don’t need those kind of clients because their toxic influence will eat away at you.
• Learn from the experience, i.e. the next time take time to explain to your clients what your terms of service are – e.g. incorporate regular reviews or face to face meetings.  Explain that you are in the business of building long term relationships and you encourage and expect your clients to be up front and honest about any issues.  You are not a mind reader and are always there to help when problems are brought to your attention early enough. 
• Follow your gut instinct.  If something doesn’t feel right about a client in the beginning – or they demonstrate bad behaviour – walk away.  Stand up for yourself and your values.  If you compromise right from the start you are setting yourself up for more problems later on.
• State your terms clearly in writing – so if they start to muck you around at least you’ve got some recourse should things turn nasty - tell them what their responsibilities as a client are.
• Make it clear that all your clients are happy with your terms as a rule, and remind them that it is actually OK for them to bring their concerns to your attention, because you pride yourself in delivering quality.  So, it’s actually in their interests to be honest and up front with you.
• Find out what their previous experiences of working with consultants or supplier has been like.  If they have any concerns arising from this, you can address any concerns up front and reassure them which in itself will go a long way to building trust and transparency. 

What has been your experience of dealing with toxic clients?  Did you do anything differently? What would you do if it happened to you?  Leave your comments below.

But just calm down a minute, because you are not alone and this is really, REALLY common; I confess to being absolutely terrified the first time I went to a networking meeting, AND it was first thing and I am not a morning person. Once I even set my alarm incorrectly so I arrived at 5.45 a.m. instead of 6.45 a.m. (did I feel stupid or what? Fortunately, there wasn’t anyone around to actually WITNESS me feeling completely stupid.) But we can all do with a little bit of help sometimes.  This topic came up again and again in my recent survey as a matter of fact.

  

Image Courtesy of Flickr (c)

Ever heard that phrase – “pride goes before a fall”?  Meaning that sometimes we find it really difficult to admit that we’re wrong when in fact we should listen to our guides and mentors – people who are familiar with the terrain.  But there’s one thing worse that being too proud – it’s being ignorant of the facts upon which you can make an informed  and intelligent choice…

One of things that I have had to admit on my own personal entrepreneurial journey – is admitting that I don’t have all the answers; And in the beginning I definitely made loads of mistakes because I lacked skill in many areas – OK I will now hold my hand up and say that I lacked so many skills it was frightening! Even Peter Jones admits to being terrified when he started his business working from a tiny little office all on his own.

I made errors through ignorance of the facts. Deep down I knew this of course. But I was afraid to admit this and to ask for advice. I felt that if I admitted I didn’t know something that it would make me look stupid, and my crediblity would go out of the window.

The trouble with that approach of course is that mistakes could have fatal consequences for your business – loss of revenue could cause your business to bleed to death, your reputation could be scarred forever and ignorance also wastes loads of time.

 The problem with trying to do it all on your own (for fear of looking a failure) is that you make even more mistakes; it destroys your self confidence and creates anxiety which can paralyse your thinking.   You could be swimming in the ocean and dynamically interacting with lots of other fish, being dazzled by sea horses and rays, instead of being eaten alive by the sharks.  

Or if you choose to stay in your safe little pond where nothing much happens for instance,  you are in danger of  only hearing one voice – your own.   You may have control – but the scope for growth is almost non-existent. This could happen to you if you’ve made a good start with your business, but somewhere along the line, things have started to go wrong. The recession is a case in point; did it take a big bite out of your profits last year? 

If you’ve got a nagging feeling that thing’s just aren’t right, then it is important to notice this, pay attention and consider getting some mentoring or coaching.  Because if you are ignorant of a few things and aren’t prepared to do some investigation or get some feedback, you are leaving yourself open to random chance events, which could come out of the blue and might literally cost you an arm and a leg.

Could the shallow waters of the uninformed be a death trap?

Don’t make assumptions. You need to get real, bravely step forth and do something different, which will ultimately lead you to safer waters. In other words…don’t wait for change to be forced upon you, or wait for the next shark attack.  You need be proactive about things and be armed with the harpoon of knowledge and expertise, for your next fishing expedition. You must search for the tributary that leads to the ocean where bigger and more experienced fisherman are waiting to help you.

Fail fast, fail often and success cannot elude you…

Until next time

Warmest Regards

Wendy Dashwood-Quick

Do you recall that phrase, ‘if the cap fits then wear it’?

When I was about 11 years old, my father entered into a crazy business scheme with someone he met on holiday. Now my dad was ordinarily a very astute and intelligent businessman;  However, one year for some reason he forgot all reason when he became distracted and set up a joint venture in Southend and opened a bricks and mortar business – A Fishmongers!   

My father’s principle business was commercial land and property, and he was really good at this. He was an ace negotiator and had an uncanny ability to get people to people to like him and therefore to do business with him. He was magic at it. He would get the most stubborn landowners to hand over their parcel of land to him, where everyone else had failed.

But one thing he wasn’t very good at or didn’t particularly enjoy was working with the general public. He hated it.  He was one of the friendliest people I know, and loved meeting new people and had tons of friends.  But paradoxically he didn’t have the patience for people who weren’t on his wavelength. 

So why he moved in another direction is a mystery.

Not only that but he decided to introduce his 5 daughters into the fish trade as well! Ugh – I can still remember the smell of all that fish and how freezing cold it was! It was a bit of a novelty at first, but that soon wore off when I decided that I’d got frost bite from the bitterly cold wind blowing in from the North Sea.

Eventually the business failed and he lost a lot of money (and a good friendship); and he went back to doing what he did best – negotiate commercial property deals out of nowhere.

Sometimes we meet people along our pathway who mysteriously turn up when we’ve temporarily lost faith in our own ability. Then we leave our path and follow them in search of the Unicorn that they’ve promised us is just over the hill. They may appear to hold the key that will lead us to Nirvana – when in reality if we’d searched within the answer was with us all along. Several hills (and no Unicorn) later -we wake up to the reality that WE are the best judge of everything we do.

Even Alan Sugar had to admit in a recent profile about his life and work, that he took leave of his senses when he decided to buy Tottenham Hotspurs Football Club several years ago. His wife went berzerk when he told her. With hindsight he accepted that he’d made better decisions in his career. So we’ve all been there.

But sometimes – you need someone there to help you to get back on the path. Someone who doesn’t have their own agenda, someone who will let you work it all out and gain clarity, focus and complete understanding. Which is one of the reasons why I went into Coaching.

Think about this for a minute.  What would that be like for you to shut the door pick up the phone, switch off your mobile, tell everyone to go away and spend the next hour talking to your own coach about what’s REALLY on your mind?  And knowing that the person on the other end of the phone isn’t a nagging wife, a self indulgent girlfriend, an anxious mother, your mocking best friend, or your stressed out business partner who’s children have just gone down with measles. 

The most successful people eventually start working with a coach or a mentor.  I’d be lost without mine! 

But what would working with your own coach get for you? 
Click here to find out…

Warmest Regards

Wendy Dashwood-Quick

It was a prestigious event organised by the then PLA (Port Of London Authority), and as the evening wore on, it became clear that one club definitely had the edge over the competition and were on their way to glory – except that the fans of the opposing side had other ideas…

But the result would all come down to the last bout.

Despite most of the competitors hailing from very rough areas of London, I sat there awe struck – not just because they were all amazing physical specimens but because there was something else about them that really fascinated me. Their demeanour displayed such pride and confidence in themselves. They carried themselves like gods!

Both sides had hefty support in numbers, and as the final bout got underway the supporters became more vocal. It was when one side, sensing that their man might not take home the prize, that things turned ugly. Supporters from the losing camp completely lost their cool and rather than be sportsmanlike and adhere to the Marquess of Queensberry Rules, they took matters into their own hands. One threw a punch. Another got up and threw a chair. Then it was a table. With terrifying speed the whole place was in uproar and deteriorated into a mass brawl.

My boyfriend and I were pinned up against the side wall, but with the help of another spectator, he managed to deposit me onto the windowsill and out of harms way. So I stood and watched a whirlwind of bottles, fists and chairs flying around for 5 minutes. A frightening vortex of menace, blood and broken glass – until order was restored and the contest was awarded to the other side (who were going to win anyway, no surprises there).

It also takes your power away, and turns you into a victim rather than a victor and clouds your decision making. When the ‘red mist’ decends – it’s game over. But you can still stand head and shoulders over the competition even when you lose – because it’s how you handle the bad times as well as the good that counts. Because bad times are actually the training ground which provides the learning opportunities (masquerading as challenges) that prepare you for greatness!

Poor results are an opportunity to pause, reflect and examine where you might need to change your approach:-

• Disasters can be turned to your advantage if you look closely enough; to become incredible stories to share and inspire others.
  
• Disappointments could even opportunities to divert you onto a more profitable path
  
• Look for the positives in everything
  
• Conduct yourself like the winner everywhere you go even when things look bleak
  
• Be prepared to change directions, sometimes at short notice
  
• Gather a crowd of supporters around you who are with you through thick and think – not just when things are going well
  
• Give away praise and recognition to others even when there’s nothing in it for you

Need further inspiration? Download my free e-book “Ultrapreneurs Unplugged – What They Don’t Tell You About Building A Successful Micro Business” containing 96 pages of inspirational insights from entrepreneurs, interviews with successful entrepreneurs plus some useful tools and tips for the small business owner and entrepreneur.

Warmest regards

Image Courtesy of Google Images (c)

Click Here To Download the Free E-book “Ultrapreneurs Unplugged – What They Don’t Tell You About Building A Successful Micro Business” – the absolute ‘fly on the wall’ guide to the life of an Ultrapreneur!

This guide examines the 25 key challenges faced by all ultrepreneurs, 200 insights taken from my research, PLUS interviews with successful entrepreneurs (one of whom even went as far as jumping out of an aeroplane to test the robustness of his new product!).

“Wendy, I have gone over a half of your book and all I can say, I am speechless, and not because I am not very talkative at the moment, but simply because I can’t find words that will express my admiration for the great work you have done, it is highly informative and must read for every entreprenuer! “

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