Have you pushed yourself so hard on the road to succcess that you are on the point of burning out? Have you experienced a health scare, but your lifestyle and way of doing things is so second nature, that you have no idea how you are going to change…?

Are you like Dan ‘Scarecrow’ Burnside who found himself at the Doctors one morning when he’d been given a wake up call?

He sat facing the locum at the Doctor’s Surgery. His usual GP was absent today, but the man sitting before him looked strangely familiar, in fact he was probably the happiest and jolliest Doctor he’d ever met in his life. He read the nameplate on the desk which read ‘Dr. M. Unchkin’. He was so short Dan could barely see him over the desk, as the Doctor read out the roll-call of stress related ailments that Dan was suffering with – IBS, High Blood Pressure, High Cholesterol and he had recently added eczema and a stomach ulcer to the list.

Dan was constantly hyped-up and ‘wired’. Paradoxically however, he was very successful and actually thrived on stress until very recently. Because success came at a price. The trouble was there were only 24 hours in a day and he was constantly running around like a headless chicken. Dan worked extremely hard but he regularly missed meals, rarely took any time off and frequently over committed himself.

This was beginning to affect his health, his behaviour and his relationships. In fact, he had started to realise that if he didn’t stop and take stock, he would burn out altogether and his marriage would be in ruins. Dan was literally coming apart at the seams. His chaotic lifestyle was reflected in his out of control blond hair and appearance, even though he only wore the most expensive suits and bought ludicrously expensive shoes.

The Doctor continued, “Now, Mr Burnside, I’ve looked at your notes for the past six years and it’s becoming increasingly evident that it’s a lifestyle thing. You need to get a grip on your stress levels, because I’m not going to prescribe any more drugs. To be honest with you, they wouldn’t do you any favours anyway. “ “Oh,” thought Dan. “So what are you going to do for me instead?” he asked.  

• Dan had to admit that he struggled with his time management.

• He found it hard to delegate, ask for help and say no to anyone’s demands.

• He enjoyed taking on the whole world with one hand tied behind his back, and still be home in time for tea!

His success was reflected in the car, the bank account and the big house. However, he knew that he must learn to use his head to work out a new strategy otherwise he could lose everything, there wasn’t enough time to stop and think these days!

Find out what happens to Dan and what he did to change his lifestyle and improve his health in my new book “Discover Yourself On the Yellow Brick Road - 7 Core Principles of Career Success” click here to find out more…

“I have read so many self-help, motivational and coaching books during my career and it takes a lot these days for me to put my hands in my pocket and add to my book collection, but ‘Discover Yourself on the Yellow Brick’ road is brilliant. “  Gail Smirthwaite     - Golf Mind Guru

“In the busy world we live in where the ‘to do’ list is always way too ambitious this book really gives you a moment to take stock and really think. It asks questions that you may squirm at answering but it does genuinely give you a fresh insight into what makes you tick.

“For someone who rarely reads books like this it was like a stroll by the sea on a beautiful day - deeply satisfying, inspiring and invigorating.”

Gail Clark  - The Marketing Specialist 

What do you do with a client who doesn’t respect you, won’t acknowledge your e-mails, treats you like dirt and then refuses to discuss their issues with you?

You could of course get a gun out and shoot them [not recommended], and that might be going just a little too far (even though you might feel that’s the only solution when you’ve just taken another ear bashing or are reeling from the latest e-mail bombardment). 

Occasionally the person in a key decision-making role or at the helm of an organisation, sometimes forgets how important their behaviour is.  It is like they are immune and can do exactly what they like - leaving a trail of destruction and low morale in their wake.  Take the recent case of the Police Commander who was recently given a 4 year prison term for framing an innocent man over a personal dispute about money.  He used his position to bully and intimidate others, and in so doing turned himself into a ‘Criminal In Uniform’.

I find it strange that some highly intelligent people in positions of responsibility could be completely inept at dealing with other people, despite their credentials. 

It’s the ‘my way or the highway’ brigade; e.g. the senior manager who never sends an e-mail in their own name so that can’t be held responsible for any of their own decisions, the boss who’s fixated with digging up the shortcomings of their colleagues in an attempt to divert attention away from their own.  The key decision-maker unable to discuss any issues with their suppliers in a civilised manner, leading to a complete breakdown in communication. 

Meanwhile their colleagues and clients spend their time avoiding them, complying or ending up on long term sick leave because they feel powerless to do anything about it.  Occasionally these problems arise because the person in charge has a profile which doesn’t make them the best person to handle staff issues or talk to suppliers for example.  They should never have been given the responsibility of managing others. I’ve worked alongside more than one person who possessed technical brilliance, but were hopeless at handling staff issues.  And they were so out of touch, it took a staff crisis of mammoth proportions for them to acknowledge this and for the issue to be faced head on.

But what if you’re a supplier or business stuck with a toxic client who’s on a power trip, and feels the need to assert themselves and in so doing is using you as a punch bag?

• Firstly, even if it goes against the grain of “providing 100% customer satisfaction”,  make it your chief aim in life from now on, to get rid of them as a client.  The energy expanded in keeping them sweet just isn’t worth it.  It will wear you down and destroy your enthusiasm and confidence.
• Resolve not to get drawn into any petty mind games or fights.  Talk adult to adult and don’t fall for the parent/teacher control drama - some individuals relish humiliating others - don’t give an inch if you suspect that this is their game. 
• Remember, the only person you have any control over - is yourself.  Trying to appease or cater to the giant ego screaming down the phone will only make them grow stronger.  Focus on yourself and your response and what you value. If you know you’re doing a great job - keep reminding them of that. Stick to the facts as you find them.  If you start to make allowances in the beginning - what next?
• If a client is unable to express their concerns in an adult way - it’s their problem.  You don’t need those kind of clients because their toxic influence will eat away at you.
• Learn from the experience, i.e. the next time take time to explain to your clients what your terms of service are - e.g. incorporate regular reviews or face to face meetings.  Explain that you are in the business of building long term relationships and you encourage and expect your clients to be up front and honest about any issues.  You are not a mind reader and are always there to help when problems are brought to your attention early enough. 
• Follow your gut instinct.  If something doesn’t feel right about a client in the beginning - or they demonstrate bad behaviour - walk away.  Stand up for yourself and your values.  If you compromise right from the start you are setting yourself up for more problems later on.
• State your terms clearly in writing - so if they start to muck you around at least you’ve got some recourse should things turn nasty - tell them what their responsibilities as a client are.
• Make it clear that all your clients are happy with your terms as a rule, and remind them that it is actually OK for them to bring their concerns to your attention, because you pride yourself in delivering quality.  So, it’s actually in their interests to be honest and up front with you.
• Find out what their previous experiences of working with consultants or supplier has been like.  If they have any concerns arising from this, you can address any concerns up front and reassure them which in itself will go a long way to building trust and transparency. 

What has been your experience of dealing with toxic clients?  Did you do anything differently? What would you do if it happened to you?  Leave your comments below.

  

Image Courtesy of Flickr (c)

Ever heard that phrase - “pride goes before a fall”?  Meaning that sometimes we find it really difficult to admit that we’re wrong when in fact we should listen to our guides and mentors - people who are familiar with the terrain.  But there’s one thing worse that being too proud - it’s being ignorant of the facts upon which you can make an informed  and intelligent choice…

One of things that I have had to admit on my own personal entrepreneurial journey - is admitting that I don’t have all the answers; And in the beginning I definitely made loads of mistakes because I lacked skill in many areas - OK I will now hold my hand up and say that I lacked so many skills it was frightening! Even Peter Jones admits to being terrified when he started his business working from a tiny little office all on his own.

I made errors through ignorance of the facts. Deep down I knew this of course. But I was afraid to admit this and to ask for advice. I felt that if I admitted I didn’t know something that it would make me look stupid, and my crediblity would go out of the window.

The trouble with that approach of course is that mistakes could have fatal consequences for your business - loss of revenue could cause your business to bleed to death, your reputation could be scarred forever and ignorance also wastes loads of time.

 The problem with trying to do it all on your own (for fear of looking a failure) is that you make even more mistakes; it destroys your self confidence and creates anxiety which can paralyse your thinking.   You could be swimming in the ocean and dynamically interacting with lots of other fish, being dazzled by sea horses and rays, instead of being eaten alive by the sharks.  

Or if you choose to stay in your safe little pond where nothing much happens for instance,  you are in danger of  only hearing one voice - your own.   You may have control - but the scope for growth is almost non-existent. This could happen to you if you’ve made a good start with your business, but somewhere along the line, things have started to go wrong. The recession is a case in point; did it take a big bite out of your profits last year? 

If you’ve got a nagging feeling that thing’s just aren’t right, then it is important to notice this, pay attention and consider getting some mentoring or coaching.  Because if you are ignorant of a few things and aren’t prepared to do some investigation or get some feedback, you are leaving yourself open to random chance events, which could come out of the blue and might literally cost you an arm and a leg.

Could the shallow waters of the uninformed be a death trap?

Don’t make assumptions. You need to get real, bravely step forth and do something different, which will ultimately lead you to safer waters. In other words…don’t wait for change to be forced upon you, or wait for the next shark attack.  You need be proactive about things and be armed with the harpoon of knowledge and expertise, for your next fishing expedition. You must search for the tributary that leads to the ocean where bigger and more experienced fisherman are waiting to help you.

Fail fast, fail often and success cannot elude you…

Until next time

Warmest Regards

Wendy Dashwood-Quick

It was a prestigious event organised by the then PLA (Port Of London Authority), and as the evening wore on, it became clear that one club definitely had the edge over the competition and were on their way to glory - except that the fans of the opposing side had other ideas…

But the result would all come down to the last bout.

Despite most of the competitors hailing from very rough areas of London, I sat there awe struck - not just because they were all amazing physical specimens but because there was something else about them that really fascinated me. Their demeanour displayed such pride and confidence in themselves. They carried themselves like gods!

Both sides had hefty support in numbers, and as the final bout got underway the supporters became more vocal. It was when one side, sensing that their man might not take home the prize, that things turned ugly. Supporters from the losing camp completely lost their cool and rather than be sportsmanlike and adhere to the Marquess of Queensberry Rules, they took matters into their own hands. One threw a punch. Another got up and threw a chair. Then it was a table. With terrifying speed the whole place was in uproar and deteriorated into a mass brawl.

My boyfriend and I were pinned up against the side wall, but with the help of another spectator, he managed to deposit me onto the windowsill and out of harms way. So I stood and watched a whirlwind of bottles, fists and chairs flying around for 5 minutes. A frightening vortex of menace, blood and broken glass - until order was restored and the contest was awarded to the other side (who were going to win anyway, no surprises there).

It also takes your power away, and turns you into a victim rather than a victor and clouds your decision making. When the ‘red mist’ decends - it’s game over. But you can still stand head and shoulders over the competition even when you lose - because it’s how you handle the bad times as well as the good that counts. Because bad times are actually the training ground which provides the learning opportunities (masquerading as challenges) that prepare you for greatness!

Poor results are an opportunity to pause, reflect and examine where you might need to change your approach:-

• Disasters can be turned to your advantage if you look closely enough; to become incredible stories to share and inspire others.
  
• Disappointments could even opportunities to divert you onto a more profitable path
  
• Look for the positives in everything
  
• Conduct yourself like the winner everywhere you go even when things look bleak
  
• Be prepared to change directions, sometimes at short notice
  
• Gather a crowd of supporters around you who are with you through thick and think - not just when things are going well
  
• Give away praise and recognition to others even when there’s nothing in it for you

Need further inspiration? Download my free e-book “Ultrapreneurs Unplugged - What They Don’t Tell You About Building A Successful Micro Business” containing 96 pages of inspirational insights from entrepreneurs, interviews with successful entrepreneurs plus some useful tools and tips for the small business owner and entrepreneur.

Warmest regards

The new year is looming, and thousands of individuals are facing a career crisis, because either they haven’t got a job, their job is on the line or they just can’t stand their job any longer.

But faced with another 12 months of uncertainty in the economy - many people are reflecting on HOW they can change anything.  It’s easier to put up with what you’ve got isn’t it?  It may seem completely stupid to even contemplate changing career or looking for a new job now don’t you think?

But what if you’ve decided to take the plunge anyway - could you use something to give you some ideas as to how to do this?  Perhaps you know someone who’s job is in the doldrums and could use a bit of a kick start for the new year. 

Well look no further!  Welcome to “Discover Yourself On The Yellow Brick Road - 7 Core Principles of Career Success“.  Told through the eyes of three modern day heroes on their search for personal and professional fulfilment - this is a complete coaching programme which will benefit anyone facing change or who is looking for the courage to try something new.

This book changes lives!  And many people who’ve read it have found something within themselves to make the overdue changes that they needed before it was too late! 

Could this be a useful addition to your new year library?  Could this be an ideal Christmas present for a friend or family member for instance? 

Don’t wait any longer - this is probably the most comprehensive and cheapest way of finding career satisfaction brought together in one place.  One little book! 

“Brilliant, this book is great for anyone going through a big change like redundancy or even if you just want to re-evaluate your situation. Wendy’s writing is completely unique and her referrals to the characters in the Wizard of Oz communicates the point in a down to earth way with a touch of humour. Highly reccomended. “  Hayley Roy, Colchester

• Identify and celebrate your own uniqueness
• Smash through the glass ceiling and aim higher
• Package yourself to magnetically attract opportunities
• Power up your self-belief and create unwavering self confidence
• Clarify and strengthen your deepest values and purposes
• Programe your intuition to guide you in the right direction
• Stop following the herd and discover what success means to you
• Develop and work on your own personal success plan

Change won’t happen on it’s own …

Buy “Discover Yourself On the Yellow Brick Road” Today

Click here to buy on Amazon Today

Warmest Regards

Wendy Dashwood-Quick

“I have read so many self-help, motivational and coaching books during my career and it takes a lot these days for me to put my hands in my pocket and add to my book collection, but ‘Discover Yourself on the Yellow Brick’ road is brilliant.

Wendy’s easy style with valuable, punchy points coming at you thick and fast means that I highly recommend this book to anyone who wants to make more sense of this amazing journey called life. Not only from a career perspective, but also for your personal development as well.” 

Gail Smirthwaite            , Yorkshire

“This book is excellent value for money. It is written in clear, understandable jargon-free English (not American), and employs helpful case examples to help one identify with the emotion being addressed. This book truly is a bible to personal and professional fulfilment. The author has also included hands-on exercises to assist the reader achieve his/her goals, and covers just about every aspect of the trials and tribulations that we humans encounter in every day life (e.g. love, values, aspirations, capabilities, attitude, and beliefs to name but a few). The author draws on proven NLP and EFT techniques in a non-technical and readable fashion, and interlaces these with humour thus rendering this little gem an easy and enjoyable read. For the price you will not find such good value for money, nor will you find such good advice. After you have finished reading the book you will find yourself picking it up again and again. Thoroughly recommended.”

M King - St Petersburg, Russia 

Or how not to handle your staff during a crisis

Before my car was stolen one freezing January afternoon, I had quite a lot of respect for one boss I used to work for.  I thought he was a fair minded, well balanced decent bloke.  But I was wrong.

The theft of my car meant that I had to get a lift home, I was extremely upset and of course I had no transport or means of getting to work.

The journey to work the next day took two train journeys plus it was the middle of winter, and minus 3 degrees.  Now for reasons known only to my boss, he chose to wait in his office for my arrival the next morning.

He confronted me in his office and asked me why I was late, and when I gave my reasons he read me the riot act and announced -  “I don’t care what’s going on in your personal life!  Your job is to get here for 8.30 in the morning.  Get yourself another car!” 

Of course I handled it beautifully – I completely lost it and accused him of being totally insensitive and thoughtless.  Then he marched me into my office  and told me to calm down while he went and called the HR Manager to convene a hastily arranged formal “warning”, saying that I was behaving like a ‘fish wife’ by ranting on at him.  Then he locked the door and didn’t come back for an hour!  A rather medieval approach to man management I thought.

I was baffled.  My boss was clearly off his rocker, but little did I realise that this was the beginning of a long campaign to bully me out of my job.  It would be a long and very tense 12 months as he pulled every trick out of the book to ‘engineer’ a reason to get me fired.  It was scarey.

With hindsight of course I have my own views on that, which I won’t share here, suffice it to say that I am surprised he’s still walking around.  And I definitely should have taken legal advice. 

But  my point here is that handling staff could for some managers be unchartered territory.  And in some situations you may find that any demonstration of emotion may be a bit scary and like a rebellion, must be crushed to a pulp immediately; because in some institutions emotion has no part to play in corporate life, as it’s seen as weakness and a threat to the status quo.

But the truth is, we are all human and sometimes “shit happens”.  But how do you handle someone who’s probably not operating at 100% because of one or two things going on in their life,  which could temporarily affect their performance or their attitude? 

Do you right them off and get rid of them asap?  What if you used another approach like coaching them?  Granted they might leave of their own accord because they are clearly in the wrong role; or  you could work on their training, performance and self development and thus turn them into a bit of a star.  The complete win/win.

Of course this may never happen to you, and your staff may never cause you any problems, but just in case they do here are a few guidelines:-

1. If a crisis has loomed in their life, first ask questions and get the facts about the situation
2. Be supportive and don’t make assumptions or judge them prematurely
3. Work at finding a solution by using proper protocols and staff grievance procedures
4. Be careful how you handle potentially sensitive or volatile situations, because  if things take a turn for the worse and your member of staff walks out – this could back fire badly on you later.  I was systematically bullied out of my job and received zero support from the management team.  I should have taken legal advice but chose not to.  If you are not following employment law guidelines or at the very least have taken some advice on HR/Health and Safety policies and procedures you could land in hot water.
5. Treat people with respect.  Handling staff can be really tough, but accept that people do make mistakes or go off the rails occasionally.  Think “the problem is the problem, not the person”
6. Think about providing some coaching or mentoring - so rather than trying to fix a ‘problem’ person - look at ways to enhance their performance and turn them into an asset rather than a liability
7. If a member of staff is experiencing temporary personal difficulties – (i.e. having their car stolen by a maverick ex-partner for instance) just let them go home and get themselves sorted out. 
8.  Trust that they will be thankful for your faith and belief in them and return the favour with loyalty and commitment

Now, unfortunately my boss  lost a golden opportunity to do the decent thing for another human being. 

Which is basically why I went into the coaching business.  At the end of the day performance and bad management is all down to the same thing – behaviour and how you handle the situation.  Think in every interaction with someone else you are always 51% responsible.  It’s a two way street.

I’m knee deep in creating a special report “The Accidental Entrepreneur -  200 things I wish I’d known when I started my business” which contains the results of a short survey of entrepreneurs and the challenges they have face when starting their businesses – which includes handling staff. 

Hear what they have to say when this is published next month.

Warmest regards

Wendy Dashwood-Quick

Focus Your Mind With A Ritual

When I was a teenager I went on a fruit picking holiday in Cambridgeshire, along with around 100 other students from all over the world.  It was  exhausting but hilarious.  The opportunity to meet people from different cultures was smashing;  including an Italian called Max.  Now he performed a very bizarre ritual every evening before he went to sleep, and of course the girls in our group were fascinated by him…

The male and female students were housed in separate accommodation blocks, and according to reports from the boys in our group, each evening before Max went to sleep he would stand at the foot of his bed with a dagger between his teeth and mutter something completely incomprehensible in Italian and then leap head first onto his bed.  The dagger was then ceremoniously placed under his pillow.    Some might say that he was suffering with a compulsive disorder of some description, or that he was slightly crazy.  But the girls in our group (of course) thought he was dead cool.  Although perhaps the boys thought he was far too racy for the delicate English roses in our party so we never did get a look at him (annoyingly).

But he definitely was a bit of a folk hero and one of the lads.  And of course he got landed with the nickname “Mad Max”.

Now I am not for one moment encouraging you to do something quite as eccentric as this, and there could well have been a very disturbing history behind Max’s behaviour.  However, sometimes rituals do have a very important part to play in some people’s lives, particularly if it helps to focus their minds, maintain discipline and keep their resolve. 

Some people practice Tai Chi every morning, chant, walk the dog, skip, or do 20 pressups.  Some sportsmen and women are quite obsessive about their sports kit and carry out a very meticulous routine or ritual before every match.   I once had a friend who would always wear the same socks, and prepare for a squash match in exactly the same way.  

Some rituals promote a feeling of calmness and wellbeing, and the production of seratonin in the brain which reduces stress as well as sharpening up the mind. 

I’ve been a cellist for the best part of 20 years, and before I perform in a concert I always wear the same dress, the same shoes, the same earings and have a very structured routine to prepare myself.  This helps me to get into ‘the zone’.  For me this is purely because the difference between a rehearsal and a concert ‘performance’ is that the music is played just once, and then that’s it!  If you miss your cue you can’t go back and do it again.  AND with some pieces of music you may not get to see or play that piece again for sometimes 10 years!  So you really don’t want to make a mistake or miss the moment.

So, over to you.  Do you have any rituals in your life that help focus your mind?   I know that working with a task list is something I can’t do without and if my desk gets too cluttered, I go into overwhelm. 

 How does having a ritual or a clear routine help you and what happens when you don’t bother with it?

Until next time

Happy Hunting

Wendy

Image Courtesy of Google Images 2009

 Welcome

This Week’s Podcast “Turning Helplessness Into Power”

In this week’s Podcast I interview Debbie Neville of ‘PA Secretarial’ about a really simple technique that she has developed for instantly shifting her mindset when she is feeling less than resourceful - thus moving her from ‘helplessness into power’.

In this short 12 minute Podcast you will learn how this technique helps Debbie every day, whatever challenge she is currently facing, whether this is a minor or a major setback.

Click here to listen:

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Warmest Regards

Wendy Dashwood-Quick

Executive Coach and author of “Discover Yourself On the Yellow Brick Road - 7 Core Principles of Career Success”

It appears that networking is something that many small business owners struggle with.  If we go into ’sell’ mode straight off,  we could miss valuable opportunities, and alienate ourselves, because we’ve missed the point of what networking actually is.  Networking can help us to find our target audience, give other people the chance to get to know us and discover what our speciality is.  Not necessarily a reason to flog our stuff to anyone who is warm and has a pulse!

I conducted a survey of entrepreneurs this week, because I wanted to know the kind of challenges they face as I’d like to work with more of them.  And lo and behold, one of the topics that appeared consistently was networking, sales and marketing. 

Now, I’m not talking as a marketing genius, and I don’t claim to be a specialist in that area. However, the other day I was listening to one of Adam Urbanski’s (The Marketing Mentor) recordings from one of his marketing boot camps.   He was teaching a group of business owners about marketing.  He says that in order to get customers - first you need to let people know you exist , then develop a relationship with them before you start flogging your stuff.   

Then Adam said the following 5 words which made me laugh out loud. 

When you attend a networking meeting  “Don’t show up and throw up!” 

He doesn’t mean this literally of course (unlike the guest at the Christmas party I attended a few years who threw up over my shoes…)

But there seems in some quarters, a universal ignorance of certain rules of networking.  And what those new to it are completely unaware of. 

Picture the total stranger who literally pins you against the wall at the networking event, shoves their postcard under your nose and then proceeds to spend the next 40 minutes trying to persuade you to join their business opportunity, buy their particle accelerator or drones on about how “it does this, and that, and that and blah blah blah”  

Meanwhile you’re hoping that the fire alarm will go off, or that tall dark handsame man with the naughty grin will saunter over and grab your attention instead.  

But no, instead it’s chapter and verse from Mr or Mrs Serial Networker, until you’re ready to punch their lights out and you’d wished you’d gone to that other networking event on the other side of town.

Do show up but instead of regurgitating over your next victim try this:-

1. Ask a genuine question - and gather some information about that person and what they do.  Be curious - talk to them as if they were from Mars and you’ve never been there before and so you’re gathering vital information
2. Spend at least 10 minutes listening and acknowleding this fact by nodding and chipping in where appropriate with useful insights and observations - just ‘get out of the way’ and focus on them
3. Ask them some more questions and get them to elaborate if something  sparks your interest
4. Offer to help them if you can by sharing some of your expertise insights
5. Tell them what you do expressing the benefits of your product or service without boring the pants off ‘em
6. Most of us (as human beings) will know whether or not what we’ve said has made any lights go on in the other person’s head which could indicate signs of interest or curiosity.  If this has happened, they will shift their posture, move a little closer to you or their eyes will start to show that what you have said has found a familiar place in their mind
7. If the conversation is going well, and you’ve found a subject which is of mutual benefit then suggest you meet for a coffee

They will remember you as someone they might like to get to know better, who’s interested, interesting, genuine, likeable and helpful.  This creates what is technically known as ‘The Halo Effect’, i.e. a favourable lasting impression that will stay in their mind. 

Oh, by the way if you want to know what happened to the fella who chucked up over my shoes.  He wandered off into the night, got caught up in a pub brawl that had spilled out into the street.  The police arrived, he was arrested and spent the night in the police station (proof that there is a God!)

Happy Hunting!

Wendy Dashwood-Quick